Items/carts over £250 are free shipping across mainland UK (Not including N. Ireland). Scottish Highlands postcodes KW, AB, PH, PW, IV and HS and islands (Man, Wight, Orkneys etc.) may be subject to a delivery surcharge. A delivery cost, where applicable, is calculated at the checkout based on your location and size/weight of the product.
Please ensure that the access available to your property is suitable. Do not forget to consider the following factors that may prevent us from completing a standard delivery: parking restrictions; delivery vehicle size restrictions; restricted access into property due to the size of the ground floor entrance; restricted access within the property to the intended delivery location. Such factors may require alternative delivery methods for which, in most cases, there is an additional charge. You are able to make mention of any specifics regarding delivery in the customer comments section during checkout.
For larger, palletised items the delivery service is kerbside only. Please make sure you have made adequate arrangements to receive the product. The delivery person may be able to leave your product in a garage or garden if access allows. A signature will be required on receipt of goods, if this can not be obtained then this will result in a failed delivery and an additional charge will be applied for a re-delivery. Please contact us for delivery quotes if you are outside mainland UK
If you require express delivery or a specific delivery date or have any concerns about delivery, please contact us on 01709 730750 and we will advise if this is available on you order and answer any questions.
Most of our orders are dispatched from our Rotherham warehouse; you will be contacted directly by a member of our team to arrange a convenient delivery date (applicable to large and/or palletised items).
Many of our products are in stock at our warehouse but in some cases, the product will need to be built from scratch; you can usually expect to receive your order within 3-4 weeks but some bespoke products and out of stock items may take longer. If you have particular delivery requirements please call 01709 730 750 to discuss them. As well as being able to fast-track some orders we are also able to keep orders on hold if you want to delay delivery until a more convenient time.
Please note: Your order will only be dispatched when all items included in the order are available. Delivery hours are between 10am and 5pm Monday to Friday. The carrier shall be relieved of its obligation to perform the contract to the extent that the performance is prevented by failure of the customer, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of the carrier.
For customers who are able to visit our warehouse in Rotherham, we offer a free collection service. If you would prefer to collect your order please select “Click and Collect” at the checkout; collection and delivery options will appear after you input your billing address. Once your order has been placed we will process it for you. If the items are already in stock you will be contacted to inform you that your order is ready to collect. If they are out of stock we will advise the best possible collection date and time for you.
When collecting please bear in mind the size and weight of your order compared to that of your vehicle and ensure you will have adequate space to safely transport the product home. Our transport team will be able to help you load your vehicle but you will need sufficient man-power to unload it at home.
The address for collection is:
Ninetrees Industrial Estate
We hope that you are delighted with your purchase from us. However, if you would like to return any items or your purchase is unsuitable* , we are happy to provide a refund or exchange assuming that the goods are in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. To receive a refund you must return the goods to us within 28 days of delivery.
In order to arrange a refund, return or exchange, please call 01709 730 750 or e-mail firstname.lastname@example.org. Goods can also be returned directly to our warehouse with your packing slip to the address below:
Ninetrees Industrial Estate
If returning by post, the parcel and its contents are your responsibility until they are received at our warehouse. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. GB Outdoor Living is not responsible for returned goods being lost or damaged in transit. If you require GB Outdoor Living to arrange a collection then a charge will be incurred for each consignment. The charge will be deducted from the refund amount when processed. Please contact us on 01709 730 750 should you require this collection service.
*Restrictions – we are unable to offer a refund or exchange on, food items, toiletries, cosmetics and bespoke items.
Please check your purchase as soon as it is delivered and, in the unlikely event that your order arrives damaged, please email email@example.com or call 01709 730 750 immediately. We will then arrange collection of the goods and organise a replacement to be sent out to you at the earliest opportunity. Customers must notify the Company within 3 days of any damage, defect, shortage or discrepancy between the goods ordered and the goods delivered. We can not guarantee to replace or repair items which have been signed for in good condition or ‘unchecked’ and are later found to be damaged. For further details please see our Terms and Conditions.