Terms and Conditions

These terms and conditions apply to all contracts for the sale of goods or supply of services between GB Outdoor Living Ltd and our customers and set out the basis upon which GB Outdoor Living Ltd agrees to sell goods or supply services to our customers. By placing your order you will be deemed to have read and accepted these terms and conditions and to be making an offer to purchase the goods or services subject to these terms and conditions.

These terms and conditions apply to all contracts for the sale of goods or supply of services by GB Outdoor Living to the exclusion of all and any other terms and conditions or representations including any verbal or written terms or conditions or representations however and by whomsoever made and supersede any other verbal or written terms and conditions or representations.

Ordering & Prices

An invoice will be provided via, delivery email or Royal Mail. All such prices are subject to alteration without prior notice and all orders are accepted on the understanding that they will be invoiced at prices ruling at the day of dispatch. The Customer will pay the price as so invoiced.

Occasionally an error may cause the price/description published or advertised for Goods to be incorrect, in which case The company shall be under no obligation to honour the incorrect price or order. The company’s Price Promise Guarantee applies to any like-for-like product offered on the same terms in the UK. Like-for-like means Goods should be the same brand and specification.

No verbal quotation or estimate will be binding on GB Outdoor Living.


All goods displayed in our showrooms, brochures or on our website are subject to availability. If the goods you require are out of stock or are no longer available we may suggest alternatives.


We will require payment in full before we will dispatch your order. We will accept payments made by Visa, Mastercard, American Express, Klarna, Split It, Cheque or Bank Transfer. Goods paid for by cheque will be dispatched as soon as the cheque has cleared into our account. Goods paid for by BACS or CHAPS will be dispatched when the payment reaches our account. Authorised account holders only may pay within 28 days of the date of the invoice.


(a) Goods sold in the mainland UK will be supplied with a minimum of 12 months parts only warranty. These units will have an option to purchase the additional ‘labour’ warranty at the time of order. Many products are sold with a minimum 12 months parts and labour warranty. These items are both advertised throughout. The company takes no responsibility if the incorrect warranty is purchased. The company will not arrange a warranty call out for units that are parts only warranty.

A unit with a warranty call out will be inspected between the working hours of 9.00am to 5.00pm Monday to Friday Only.

(b) We reserve the right to require a credit or debit card in advance before arranging a warranty call out. Funds will not be taken prior to the engineer attending site. However, after the engineer attends site the unit has failed due to not being a manufacturing defect this will be charged. The charge will be fully supported by an engineer’s report. Please see section (c) for details.

(c) Should a unit have a manufacturing defect this will be covered under the manufacturer’s warranty. This warranty does not cover breakdowns which have been caused by misuse. Should a service engineer be called-out, and no fault is found, then the purchaser will remain liable for the full cost of call out and any labour hours incurred. The company will not accept any responsibility for call out charges where the engineer call out is deemed no fault is found. The company will not under any circumstance accept of responsibility for any loss of goods, trade or product or any other consequences which may arise as a result in a defective unit.

(d) All warranty call outs must be carried out by the company or the manufacturer’s engineers. Any work carried out by anyone that is not authorised by the company will immediately invalidate the warranty. The company will not accept any charges for the call out, unless it’s our authorised engineer.

(e) The warranty is non-transferrable, and is personal to the original purchaser only.

(f) The warranty does not cover glass, gaskets, lights, fuses, handles or hinges.

(g) If a customer has a Parts Only Warranty then our standard procedure would be to receive the Engineer’s Report and upon receiving this document GB Outdoor Living will arrange for the parts to come from the Manufacturer onto the Customer.

Retention of Title

Notwithstanding that the goods have been delivered and accepted by you the ownership or legal title to the goods will not pass to you until you have paid in full for the goods supplied and there are no other sums of money due from you to GB Outdoor Living. Until this time you will store or mark or keep the goods supplied in such a way as to make them clearly identifiable as our property.

Until such time as all sums due to GB Outdoor Living have been paid in full you will at GB Outdoor Living’s request deliver up the goods and you acknowledge that GB Outdoor Living will be entitled to enter any premises owned or occupied or controlled by you where the goods are situated for the purpose of recovering and repossessing the goods.

Suitability of the Goods

Goods are not supplied on a trial basis. It is your responsibility to ensure that the goods that you order are suitable for your requirements and the purpose for which you intend to use them before you place your order. It is your responsibility to ensure that drainage and all power supplies and connections are appropriate for the goods supplied and that water softeners are fitted in hard water areas. All gas powered goods must be fitted by a GAS SAFE approved fitter and all electrical goods by a qualified fitter. GB Outdoor Living will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation.

We take all reasonable care to ensure that all descriptions, details and specifications are accurate. However, all sizes, colours, dimensions and measurements should be treated as being approximate, full detailed specifications are available on request.

Governing Law

This contract is subject to the law of England and Wales and is subject to the jurisdiction of the courts of England and Wales. If you are dealing in the capacity of a consumer these terms and conditions will not affect your statutory rights.

GB Outdoor Living will have no liability to you for any failure in supply or delivery of goods or services that is caused by any event or circumstance that is beyond our reasonable control including but without limitation war, flood, fire, industrial action or disputes.

The company reserves the right to alter design and specification without prior notification.